10JILI Privacy Policy for Philippine Users
How We Handle Account Privacy and Personal Data
Last updated: 10 March 2026
Welcome to 10JILI. This privacy notice gives Philippine users a practical overview of how personal information may be collected, used, retained, shared, and protected when they access the website, manage an account, contact support, make transactions, or use gaming services. Data practices remain subject to applicable local requirements and the current terms shown on the platform. Please read this page before submitting personal information or using an account.
Our Privacy Commitment
We aim to handle personal information responsibly and only for relevant platform, account, payment, support, security, and legal purposes. Access should be limited to authorised parties with a legitimate operational need, subject to applicable requirements and current platform procedures.
Encrypted Connections
Secure connection technology may be used to reduce the risk of personal information being intercepted while it is transmitted. No online system is completely risk-free, so members should also use a strong password and keep their login details private.
Data Safeguards
Reasonable technical and organisational safeguards may be applied to help protect account information against unauthorised access, alteration, disclosure, loss, or misuse. Security controls may be reviewed as platform risks and operational needs change.
Privacy Choices
Depending on applicable requirements and account procedures, you may request access to or correction of certain personal information. Deletion or restriction requests may be subject to identity checks, record-retention duties, transaction reviews, security needs, and other lawful grounds.
Applicable Privacy Requirements
Personal information is handled according to the privacy and data protection requirements that apply to the service and the user. Rights and obligations may differ by jurisdiction, so this page does not claim that every international privacy framework applies in every case.
Protected Data Storage
Account records may be stored in controlled systems and retained only as reasonably needed for platform operations, dispute handling, security reviews, transactions, or applicable legal obligations. Appropriate monitoring and backup measures may be used where necessary.
Clear Information
This notice explains the main categories of data that may be collected and the reasons for using them. If practices or requirements change, users should review the latest published version before continuing to use the service.
1. Information We May Collect
We may collect information needed to provide casino access, operate accounts, process supported transactions, respond to enquiries, maintain platform security, and meet applicable obligations. Some details are supplied directly by the user, while technical and activity data may be generated automatically during website or account use.
1.1 Personal Information
Details that may be requested during registration or verification include:
- Full name and date of birth
- Email address and Philippine phone number, where requested
- Residential address and country of residence
- Government-issued identification or passport details when verification is required
- Bank account or payment information needed for supported transactions
1.2 Information Collected Automatically
Technical, account, and usage information may include:
- IP address, device identifiers, and general device information
- Browser type, operating system, and access settings
- Cookies and similar website data, where enabled
- Website activity, navigation patterns, and saved preferences
- Transaction records, game history, and betting activity linked to the account
2. How We May Use Your Information
Personal information may be used for legitimate purposes connected with providing and improving the service, protecting users and the platform, processing account requests, and meeting applicable obligations. Data should not be used for an unrelated purpose without an appropriate basis, notice, or consent where required.
Account Administration
To create, maintain, secure, review, and verify your account, including confirming that the user meets the 21+ age requirement.
Service Delivery
To provide gaming services, process payments, and respond to customer support requests.
Security
To detect and prevent fraud, protect accounts, and maintain platform security.
Legal Compliance
To meet applicable legal duties and regulatory requirements.
Communications
To send essential service notices and, where permitted, information about current promotions and offers.
Service Improvement
To improve our services, account features, and overall player experience.
2.1 How We Use Your Information
- Identity Verification We may verify your identity to confirm that you are at least 21 years old and eligible to use the available services.
- Transaction Processing We require relevant payment details to process deposits and withdrawal requests securely. Available methods, limits, and processing conditions should be checked in your account before making a transaction.
- Responsible Gaming We may review gaming activity to identify signs of harmful play and determine when responsible gaming information or support may be appropriate.
- Marketing Communications Based on your preferences and applicable consent requirements, we may send relevant offers and promotion updates. You may opt out of marketing messages at any time.
- Complaint and Dispute Resolution If you submit a complaint or raise a dispute, we may use relevant account, communication, and transaction records to review and resolve the matter.
Your Privacy Choices
You may update your marketing preferences at any time and object to certain data processing activities where applicable. Review the available options in your account settings or contact support if you need assistance.
3. Information Sharing and Disclosure
10JILI treats account privacy seriously and does not sell personal information. Data may be shared with trusted third parties only when needed to provide services, process requests, protect the platform, or comply with legal obligations. These parties are expected to follow appropriate confidentiality and security requirements.
3.1 Parties That May Receive Information
- Payment Processors Secure payment processors may receive the information needed to complete and verify your transactions.
- Verification Providers Independent verification providers may process relevant details to confirm your identity and verify that you meet the 21+ age requirement.
- Regulatory and Government Authorities Information may be disclosed to appropriate regulatory or government authorities when required by applicable law.
- Law Enforcement Agencies We may disclose relevant information in response to a valid legal demand, official investigation, or court order.
- Service Providers Service providers may process limited information when supplying hosting, customer support, technical, or analytics services.
3.2 International Data Transfers
Your information may be stored or processed on servers located outside the Philippines. Where an international transfer occurs, appropriate safeguards are applied in line with applicable data protection requirements.
4. Data Protection and Security
We use layered technical and organisational safeguards to help protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. Security controls are reviewed and updated as risks and technologies change, although no online system can be guaranteed to be completely secure.
4.1 Technical Security Measures
- Encryption safeguards for data sent through the website
- Network security controls designed to detect and block unauthorised access
- Periodic reviews of security controls and potential vulnerabilities
- Protected data storage and securely maintained backups
- Additional account verification options, where available
- Employee access restricted according to legitimate operational needs
4.2 Your Responsibilities
We take reasonable steps to protect account information, but security also depends on how you manage your access. To help keep your account safe, please follow these precautions:
- Create a strong password that you do not use for other accounts
- Never disclose your username, password, or verification details to anyone
- Update your password promptly if you believe it may have been exposed
- Enable any additional verification feature available in your account
- Report unfamiliar logins or other suspicious account activity immediately
5. Cookies and Similar Technologies
Cookies and related technologies may be used to support website features, remember selected preferences, and understand how visitors use the service. A cookie is a small text file stored on your device when you visit a website. You can review, block, or delete cookies through your browser settings, although disabling essential cookies may affect certain functions.
5.1 Cookie Categories
- Essential Cookies Required to operate core website features and maintain essential functions
- Performance Cookies Used to assess website usage and identify areas where performance can be improved
- Functional Cookies Used to retain preferences and settings selected during your visit
- Targeting Cookies Used, where applicable and permitted, to present more relevant content or advertising
6. Your Privacy Rights and Choices
Subject to applicable Philippine law and account-verification requirements, you may ask about the personal information connected with your account and request appropriate action. Contact customer support to submit a privacy request or return to 10JILI for general account help. Some requests may be limited where information must be retained for security, legal, dispute-handling, or responsible gaming purposes.
6.1 Requests Concerning Your Personal Data
- Access Request Ask what categories of personal information are held about you, subject to applicable limits
- Correction Request Request an update when your personal details are inaccurate or incomplete
- Deletion Request Ask for eligible personal information to be deleted where the law allows
- Restriction Request Request limits on certain uses of your information when applicable
- Data Portability Request Ask for eligible data in a commonly used, structured format where available
- Objection Request Object to certain processing activities when this right applies
6.2 Marketing Preferences
You can opt out of promotional messages at any time by selecting the unsubscribe option in an email or, where available, changing your communication preferences in your account.
7. How Long We Keep Your Data
10JILI keeps personal information only for as long as reasonably needed for the purpose for which it was collected and to meet applicable legal obligations. When the information is no longer required, it may be securely deleted or anonymised. Certain records may need to be retained for a longer period where required by law.
8. Privacy and Underage Users
The platform is intended only for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we discover that an underage person has provided personal data, we will take reasonable steps to remove it.
9. Updates to This Privacy Policy
This privacy policy may be revised when our data practices change or when applicable requirements need to be addressed. Material updates will be published on this page and may also be communicated through available account or support channels. Please review this policy regularly to stay informed.
10. Contact Us
If you have a question, concern, or request regarding this privacy policy or the handling of your personal information, please contact our support team through an official channel.
- Privacy Email [email protected]
- Customer Support [email protected]
- Live Chat: Available 24/7
- Phone: Please check the Contact Us page for the current official number.
Your Privacy Matters
Thank you for reviewing this policy. [10JILI](/) aims to handle account and personal information transparently, apply reasonable safeguards, and provide clear guidance on privacy requests. Players should also protect their login details, use secure devices, and contact support if they notice unusual account activity.
